Missy Moo Photography

Hi, I'm Missy Moo Photography. Welcome to my profile!

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I'm a professional photographer, a 'wicked' step mum to twin girls and awesome partner to Nick. I'm a bit obsessed with photography, and love sharing my work with pretty much anyone who wants to see it. When I'm not shooting, or writing, you can find me looking after some very special children in my part time teaching assistant job, cooking (and eating!), trying to lose weight (this is ongoing and not very successful), and hanging out with the wonderful people I am fortunate to have in my life. Oh yes and we have a fat cat called Priscilla with a very capricious personality!

Teaching Assistant at Harden Primary School

November 2012 - May 2013

Working with students supporting primary school teacher.

Learning Assistant at Harden Pre-School

March 2011 - November 2012

Harden Pre-School is situated in the heart of Harden Village, based in The Memorial Hall and is a small community pre-school. We are a member of the Shipley Branch of the Pre-School Learning Alliance and are a registered charity (registration number 1040505)

Volunteer Teaching Assistant at Harden Primary School

September 2010 - March 2012

I have given up a high pressured career to become a volunteer at my local school and return back to college studies. This has been a life change for me that I should have considered years ago. I work at Harden Primary School which is a popular village school just outside the town of Bingley in West Yorkshire. There are around 216 children on roll, aged 4 - 11 years. The school provides a friendly, caring environment in a village location. Standards of education, behaviour and care are high and the staff are totally amazing to work with. Assist in the educational and social development of pupils under the direction and guidance of the head teacher, SENCO and class teachers. Assist in the implementation of Individual Education Programmes for students and help monitor their progress Provide support for individual students inside and outside the classroom to enable them to fully participate in activities Work with other professionals, such as speech therapists and occupational therapists, as necessary. Assist class teachers with maintaining student records Support students with emotional or behavioural problems and help develop their social skills. Prepare and present displays of students' work Support class teachers in photocopying and other tasks in order to support teaching. Undertake other duties from time to time as the head teacher requires.

Part time volunteer at The Aqua Clinic

May 2010 - January 2011

Volunteer supporting funding and bid management

Leadership Development Manager at Otto Group

June 2008 - May 2009

Providing leadership support to managers at all levels across the business including talent management. Also providing outplacement support to 3,000 employees. Implementation of talent management methodology across the business. Designed and implemented coaching and mentoring programme. Written and delivered outplacement support portfolio.

Quality and Training Manager at Siemens IT Solutions and Services

February 2004 - January 2008

Responsible for the day to day management and the strategic direction for quality and training for Great Britain and Ireland. Delivering a portfolio of outsourced services to new clients such as Morgan Stanley, Yell, Glaxo Smith Klein, Siemens Mobile, IND, National Assembly for Wales, Siemens Account Group, BBC, VOSA, National Savings and Investments, Passport office, Defra, London Buses. Responsible for the strategic global benchmarking and performance objectives of call centre and service desk best practise. Created a training and quality department and increased customer satisfaction results from 25% to 80% focusing on customer excellence and 'think customer' activity. Project support on design and execution of global call and incident quality framework, knowledge management solution and blended learning programme. Responsible for P&L Designed and implemented performance improvement programme including service improvement plans, 360 feedback programme and active management programme. Implementation of robust OPTIC methodology for new business take on.

International Training Manager at Talktactics International (New Zealand & UK)

January 2003 - January 2004

Primary responsibilities were to provide support to the UK Franchisee's in the way of training and coaching in business set up and call centre knowledge. I was also responsible for reviewing and appraising TalkTactics trainers and coaches. Clients included Contact Energy, State Insurance, Bartercard, Tranzrail, Amway, New Zealand Post, Coca Cola, TNT, ETSL, Oxygen IT Support Centre Achievements: Review and sign of for all globally operational documentation. Completion of Franchisee induction programme. Accreditation for all TalkTactics training programmes. Responsible for UK P&L. Account management and creation of a portfolio of New Zealand reference sites for the UK. Completion of change management and disaster recovery programme for the UK. Business set up for the UK including recruitment, performance management and P&L.

Call Centre Project Manager at Dial-a-Phone

September 2001 - January 2003

Responsible for analysis of process requirements for a 670 seat contact centre to improve the quality of workflow from point of sale through to dispatch. Vast improvements in the quality of data provided to customers. Improved after care in product knowledge and fault diagnosis, reducing the costs and eliminating 50% of returned product from customers. The automation of all logistical product dispatches resulting in a reduction of costs throughout the work force. Designed and developed processes to measure the manual workflow, resulting in development work taking place to automate all product dispatches. Negotiated contractual agreements and cost reductions for the inventory management project implementation. Created and project managed a working group that met on a monthly basis to discuss and agree ongoing business improvements. Worked with business users, using customer scenarios to improve the ongoing flow of information and delivery of training.

European Project Manager at Dolphin Telecommunications

June 1999 - August 2001

Working for a start up company, and responsible for overseeing the network and business readiness for the UK launch as well as seconded to act as interim call centre manager. Achievements: Interim Call Centre Manager for five consecutive locations across Europe. Managed the initial set up of end to end business and network readiness. Successfully wrote and implemented service level agreements for the customer care operation. Designed and implemented end to end processes for ongoing customer service launch. Developed and managed client liaison team responsible for managing the after sales of large corporate accounts. Project managed business requirements for Vantive and Geneva (customer care and billing platform), pan European acd and voicemail platform, online information platform for the UK and France, CBT environment for customer care and CD-Rom for new products and services.

Project Manager at NTL

October 1997 - June 1999

Photographer at Missy Moo Photography

April 2013

I could go on about what I do, however here..... take a look for yourself https://www.facebook.com/pages/Missy-Moo-Photography/401823529845498 xxx